The answer is written once and the customer finds it without opening a case.
| Article | Category | Reads | Status |
|---|---|---|---|
| How to change the receipt roll | TPV | 412 | Published |
| The till can't find the scale | TPV | 287 | Published |
| What to do if the line drops | Tienda | — | Draft |
Every published article is a case that never reaches the inbox.
Writing the help is everyday work, not a setting you touch once. That is why it has its own page: you draft it, order it by category and publish it.
An article that answers a case well stops generating cases, and that shows in the inbox before it shows in any report.
How long replies take, what breaks most and which queue is drowning.
See the featureThe customer's device, with its serial number, its warranty and its faults.
See the featureCases from your customers, your colleagues and your partners, in a single inbox.
See the featureYou do not have to switch everything on. Tell us how you work and we will tell you where to start. ATAZEL is in testing: write to [email protected].