The customer's device, with its serial number, its warranty and its faults.
| Date | Case | Cost | Covered by |
|---|---|---|---|
| 12/02 | Heating element replaced | 0,00 € | Warranty |
| 04/05 | Temperature probe | 148,00 € | Customer |
| 30/05 | Annual service | 0,00 € | Contract |
The third replacement of the same part is no longer bad luck: it is a model to stop buying.
Calling it just «equipment» clashed with the HACCP fridges, so this is another thing: the customer's device, the one under repair or warranty, with its serial number.
A case hangs off a device, and then the history stops being a list of emails and becomes the life of that machine.
The answer is written once and the customer finds it without opening a case.
See the featureWhen each queue is staffed and how fast you have committed to reply.
See the featureHow long replies take, what breaks most and which queue is drowning.
See the featureYou do not have to switch everything on. Tell us how you work and we will tell you where to start. ATAZEL is in testing: write to [email protected].