All features
30 · Support and service

Case inbox

Cases from your customers, your colleagues and your partners, in a single inbox.

The inbox, mid-morning
Arrives Assigned Closed
Support · inbox
SubjectOwnerDueStatus
Bakery cold roomMarta1 h 40In progress
Saturday's cash count doesn't balance—4 h 05New
The scale isn't sending the weightAna—On hold

A case cannot be deleted: it is closed. What happened stays written even if the team changes.

A case comes in through the public form, with its attachments, or someone inside opens it. Wherever it comes from, it lands in the same inbox, with its queue, its owner and its clock running.

Everything that happens next is written on the case itself, so nobody has to reconstruct the story by asking three people.

What it does

One inbox, three origins
Customers, colleagues and partners all write to the same place
The clock runs on its own
Each queue has its commitment and the case warns before breaking it
With attachments from minute one
The photo of the device comes with the form, not in a separate email
Works well with
31

Support reports

How long replies take, what breaks most and which queue is drowning.

See the feature
32

Knowledge base

The answer is written once and the customer finds it without opening a case.

See the feature
33

Asset register

The customer's device, with its serial number, its warranty and its faults.

See the feature
Previous Chat and calls Next Support reports

Which ones do you need?

You do not have to switch everything on. Tell us how you work and we will tell you where to start. ATAZEL is in testing: write to [email protected].

Write to us