When each queue is staffed and how fast you have committed to reply.
| Queue | Hours | First reply | Status |
|---|---|---|---|
| Shop · urgent | 07:00–21:00 | 30 min | Active |
| Bakery | 05:00–14:00 | 1 h | Active |
| Back office | 09:00–18:00 | 4 h | Off-hours |
A commitment that runs overnight is not a commitment: it is a trap.
A queue is a schedule and a commitment: when someone is there and how fast you have said you reply. With that, each case's deadline computes itself.
Outside opening hours the clock stops, which is the only way a two-hour commitment means the same on a Tuesday and on a Saturday night.
The customer's device, with its serial number, its warranty and its faults.
See the featureThe answer is written once and the customer finds it without opening a case.
See the featureHow long replies take, what breaks most and which queue is drowning.
See the featureYou do not have to switch everything on. Tell us how you work and we will tell you where to start. ATAZEL is in testing: write to [email protected].